Privacy Policy

1. Introduction

Play My Song ("we," "us," or "our") operates the website playmysong.dance and provides a digital song-request platform for use at live music venues. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our platform as a visitor, DJ, manager, or venue operator.

By accessing or using Play My Song, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the platform.

2. Information We Collect

2.1 Information You Provide Directly

• Mobile phone number — collected during visitor account creation and used for SMS-based identity verification.
• Display name — a name or nickname you choose to identify yourself on the platform.
• Song requests — song titles, artist names, and optional messages you submit to DJs.
• Payment references — Venmo usernames, Cash App $Cashtags, Zelle phone numbers or email addresses, or Stripe payment confirmations submitted when purchasing request credits or sending tips.
• Photos — images you voluntarily upload to the venue photo wall.
• Chat messages — messages you send within the platform's chat feature.
• DJ and Manager account information — name, email address, stage name, bio, and linked payment account handles provided during registration.

2.2 Information Collected Automatically

• IP address — logged for security, fraud prevention, and audit trail purposes.
• Session data — browser session identifiers stored in cookies to maintain your logged-in state.
• Usage data — timestamps of actions taken on the platform (request submitted, status changes, chat messages sent) stored in our activity and audit logs.

2.3 Information We Do Not Collect

We do not collect or store full credit card numbers, bank account numbers, or government-issued identification. Payment card transactions are processed by Stripe, Inc. and governed by Stripe's Privacy Policy. Peer-to-peer payments via Venmo, Cash App, and Zelle are made directly between users through those third-party platforms.

3. How We Use Your Information

We use the information we collect to:

• Verify your identity via SMS one-time passcode (OTP) when you create or access your account.
• Operate and deliver the song-request service, including displaying your requests to DJs and providing real-time status updates to you.
• Process request credit purchases and record tip transactions.
• Maintain an audit trail of platform activity for venue management and dispute resolution.
• Display approved photos on the venue photo wall.
• Enable communication between visitors, DJs, and managers through the in-app chat.
• Retain historical session data for management analytics and reporting.
• Detect and prevent fraud, abuse, and unauthorized access.
• Comply with applicable laws and regulations.

4. SMS Messaging and A2P 10DLC Compliance

Play My Song uses automated SMS messaging to deliver one-time verification codes (OTPs) to visitors during account creation and login. By providing your mobile phone number and requesting a verification code, you consent to receive these transactional SMS messages from us.

• Message frequency: One SMS message per login or account verification event. We do not send marketing or promotional SMS messages.
• Message and data rates may apply depending on your mobile carrier plan.
• To opt out: Reply STOP to any SMS message to unsubscribe from future messages. You may also contact us at the address below.
• To get help: Reply HELP to any SMS message or contact us directly.
• Our SMS messaging is registered under the A2P 10DLC framework as required by U.S. mobile carriers. We do not share your phone number with third parties for marketing purposes.

Carrier Disclaimer: Message and data rates may apply. Message frequency varies. Text STOP to cancel. Text HELP for help. Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With venue DJs and Managers — your display name, song requests, and chat messages are visible to the DJ and manager assigned to the event you are attending. Your phone number is visible to managers for account support purposes.
• With service providers — we use Twilio, Inc. to deliver SMS verification messages. Twilio processes your phone number solely to deliver the OTP on our behalf and is bound by a data processing agreement. We use Stripe, Inc. for credit card payment processing. Stripe's use of your data is governed by their privacy policy.
• For legal compliance — we may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Play My Song, our users, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain visitor account information (phone number, display name) for as long as your account is active or as needed to provide the service. Session data, request history, payment references, chat messages, and audit logs are retained indefinitely for management analytics and dispute resolution purposes, unless you request deletion.

Photos uploaded to the photo wall are retained until the DJ or manager removes them, or until you request deletion.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including HTTPS encryption for all data in transit, hashed storage of passwords using bcrypt, and access controls limiting data visibility to authorized personnel. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Session Storage

Play My Song uses session cookies strictly to maintain your logged-in state during a browsing session. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. Session cookies are deleted when you close your browser or sign out of the platform.

9. Children's Privacy

Play My Song is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated personal data.
• Opt out of SMS messages by replying STOP.

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to verifiable requests within 30 days.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Play My Song
Website: playmysong.dance
Email: privacy@playmysong.dance